Frequently asked questions.

General Help

Do I require planning permission?

No, structures under 25 meters squared do not require planning permission, subject to terms and conditions. Please refer to your local planning authority for any queries you may have.

What's better - a Steel Shed or a Wooden Shed?

We get this question a lot! So we’ve made a handy, easy to read guide – you can check it out here. 

Do you do site visits?

We do not offer site visits for any of our Sheds.

Site Visits are required as part of our Heatwave Extensions range, however.

What is the average waiting time on installation of a shed?
  • For our Steel Sheds, the average waiting time for a flat packed delivery is between 3-5 working days.
  • For Steel Shed assembly, it is usually 2 week.
  • The average time for assembly on our Wooden Sheds is between 7-10 working days.

These times will differ during peak season (May-August).

If you have urgent need, we will endeavour to assist as best possible, but we cannot guarantee your desired date during the busy season.

On the day, shed assembly can take anywhere between 1-5 hours for our team.

After Sales

My Items still haven't arrived - what do I do?

In the unlikely event that you have not received your metal shed on the date advised please contact our customer services department on (01) 864 4247.

Please note: We use an external courier company for deliveries outside of the greater Dublin Area. Therefore we cannot advise of the time of delivery or guarantee the date of delivery. We can only run on estimated dates. At busy times of year please allow for additional wait times.

Email us at sales@shedsdirectireland.com if you need some further help.

Where is my Part 6?

If you haven’t checked and separated all your parts before you began construction (tut tut), you may be wondering where Part 6 is. 

It’s kept between your gutters. Separate them and you should find the elusive Part 6 for over your door. 

My items arrived with a part missing / damaged. What should I do?

Contact our customer services team on (01) 864 4247 as soon as possible so that replacements or spares can be arranged. A full parts list is supplied with your shed and this should be the first thing that is checked before commencing assembly.

Please Note:

  • Having your invoice number to hand as you call will speed up the process significantly.
  • Part numbers for missing parts on any flat packed products must be quoted to our customer services team (you can find these on the instructions). Replacement parts will be sent by a signed courier and can take up to 2 working days to arrive.
  • Photos and / or a site visit may be requested for any damages to your metal shed to rectify matters in a professional manner.
I've painted my product, but I wish to return it. Can I do this?

We will not accept returns or cancellations if your order has been altered by applying chemicals or paints to the surfaces or by altering or customising the item in any way. You must keep any items you intend to return in the same condition as it was delivered in (i.e. boxed up and unaltered)

(Please refer to our Returns Policy and out Terms & Conditions for further information.)

I've lost my instructions! Can you help?

Yes, we have a page with the instructions for our sheds, heaters carts and more here. It’s not complete, but if you can’t find what you’re looking for, call us at 01 864 4247 or message us on facebook.

Steel Shed Specific Questions

If I need help with the flatpack assembly, is there someone that can help me?

Yes, a fully trained team is on hand to assist you with any questions, queries or assistance that you may require. Call our Customer Service Team by simply phoning (01) 864 4247, message us through WhatsApp at 085 7145 148 or email us at sales@shedsdirectireland.com.

We will answer any queries during opening hours. Our opening hours are:

  • Mon to Thurs: 9.00am to 5.00pm
  • Fri: 9.00am to 4.00pm
  • Saturday 10am to 3.30pm
  • Sunday – closed
    • Closed for lunch: 1-2 Wednesday/Thursday
    • Closed for lunch 1-1.30 Monday/Tuesday/Friday
What's included in the assembly price?

What is included:

  • The Steel Shed is assembled
  • The Smart Ply is cut to size and installed and installed

What is not included:

  • The foundation is not laid
  • The plastic is not removed from the shed (this is option, it does not need to be removed)
  • The plastic caps are not placed on the screws (this is optional also and the caps will be left in the shed for self-application, if required)
  • The shed is not bolted to the surface (for legal / health & safety reasons, our team cannot bolt the shed to any surface as they do not know what is under the surface or if the base would crack)
  • Electrical work is not done. A certified electrician is required for any of this type of work. 
  • Other products like shelves, tipping carts etc., are not assembled, only the shed. 

 

 

I'm struggling to build a correct base - can you help?

Yep sure can – Check out the ‘Laying a Base‘ page of this website which gives guidance on building a suitable base.

Please note that we do not lay bases as part of our assembly service.

Do you assemble the sheds?

Our Steel Sheds come flatpacked and can be assembled without much effort by those with some flatpack experience (and some basic tools)

We do offer an assembly service on our steel sheds for a cost but only in the following counties:
Dublin / Meath / Louth / Kildare / Wicklow / Carlow / Wexford / Kilkenny / Laois / Offaly / Westmeath / Longford / Cavan / Monaghan / Armagh

We also have an agent in Co. Cork. Contact us for his details. 

Prices for assembly can be found on individual products

Does that metal shed come in any other colour?

Our classic Steel Sheds are available in green. Some sizes are also available in grey-white, but not all. We are looking at adding more colours to our range in the coming months/years.

Until then, check out the array of Metal Paints at your nearest hardware shop, should you have your heart set on a new hue for you.

What sizes are shown on the website, internal or external?

All of the shed sizes shown on the website are approximate and external sizes. All shed measurements include the 2” overhang required for the side guttering. Metal sheds are sold to the nearest foot and may differ plus or minus 10%.

Internal sizes are available, so should you require further sizes please call our Customer Service Team by phoning 018644247 or email them at sales@shedsdirectireland.com for assistance.

Can I get a shed made to my specifications?

We do not make custom sized steel sheds

What is a 'Rust Perforation Warranty'?

All our Steel Sheds carry an 18 year Rust Perforation Warranty. This means that providing the shed is not damaged, it is guaranteed not to be perforated through by rust for 18 years. If the shed is damaged/perforated/cut open by any means, it is not covered by this warranty.

Please note the Rust Perforation Warranty does not guarantee against rust. Rust may appear on screws, etc. Our Rust Perforation Warranty is guaranteeing that the rust will not cut through the shed to the extent that it causes a perforation.

What shade of green are the Classic Range of Sheds

The Green is tecnically named RAL 6016, more commonly known as ‘Turquoise Green’. It looks like this:

RAL 6016 Turquoise Green in a rectangular box. It is more green than turquoise. This is the colour of our 'Green' Sheds.

(Please remember to turn off any ‘eye comfort’ modes on your mobile device to get a more accurate representation of this colour)

 

However, while this colour is standardised, we are aware that certain paint manufacturers do not match this colour. It would therefore be the customer’s responsibility to match this colour should they need to respray for any reason.

What is an appropriate 'solid level base'?

Steel Sheds will only be built by our team on solid level bases. Concrete, paving slabs, hardcore stone and tarmac are all acceptable providing that they are solid and level and larger than the base of the shed.

Decking can be used alos, but please note that the decking underneath may rot over time and your steel shed could sink.

You can see examples of what is a good base and what is a bad base here.

Can I collect my shed in store?

You can collect your shed in store, but only on Wednesdays & Saturdays.

Collection times are:

Wednesday: 9.30am – 1pm and 1.30pm – 3.30pm
Saturday: 10.30am – 2pm

What happens if I have no access / restricted access to my back garden?

Let us know early on if you have any access problems. We will always try to accommodate any access issues.

For larger sheds, we offer to provide the sheds in sections so that they can fit through most entrances. Because this is a more complex and time consuming construction, this service incurs an additional fee. Please call us to discuss this with one of our sales team.

Why is there still plastic wrap on my shed?

If one of our teams assembles your shed for you, please note they will not remove the plastic covering from the shed. It is the customer’s responsibility to remove this if they wish to.

How do I seal my steel shed?

If your shed is on a solid, level base it shouldn’t need to be sealed. If however your base is slightly unlevel you may be experiencing some rainwater running through your shed. 

We recommend sealing your shed with Tec 7 adhesive. Their website has guides on how to apply it there. For sheds, we’d recommend applying it to the inside of the shed – not the outside.  

Why are there scratches on my Woodgrain Shed

The woodgrain effect is applied to these sheds via a thick sticker. This is more liable to scratch than metal in general, and as such these sheds can become scratched easily. 

We advise of this in all of our Woodgrain product pages. 

Does a wooden floor come with the sheds?

A plywood floor comes with all our assembled sheds ad it is included in the assembly price. It is 18mm Smart Ply. Our team will cut the ply to size and fit it into your sheds as part of the assembly service.

However ply flooring does not come with flat packed sheds. The ply is too large to be taken by our couriers who deliver our sheds flatpacked. It comes in sheets that are 8ft x 4ft.

You can purchase Smart Ply yourself from any good hardware store. It’s about €25-30 a sheet, at the time of writing. You will however need to get it cut to size for your shed.

Please also note – that ply flooring sits on top of the internal metal frame. You cannot use ply wood as your solid level base for a steel shed. You will still need concrete, tarmac, paving slabs, etc.

The roof won't line up on my steel shed. What do I do?

This is a popular question with self-assembling. If your roof panels won’t line up to the pre-drilled holes, that means you have more than likely made a slight mistake with the positioning of one of the pieces.

First thing you need to do is check that you are leaving the overhang for the roof. (example of roof overhang below)

a guide to how to put a metal roof on a shed. Featuring an image of an overhang

Secondly, if you are leaving the overhang and they are still not lining up, this will be because you have placed one of the brackets facing the wrong direction. The brackets should be ‘facing inwards’ to the centre of the shed. See the example and diagram below.

A guide on how to piece together the brackets on a metal shed. DIY instructions with images included.

Wooden Shed Specific Questions

Can I get my wooden shed flat packed?

No, we do not supply our wooden sheds flat-packed. They are only available supplied and fitted. 

What base do wooden sheds need?

You just need a solid base. Wooden sheds must go up on blocks, which you will need to supply. You can see how many you need here.

Do you assemble the sheds?

All our Wooden Sheds will be assembled for you. Please note we only assemble/supply wooden sheds in the following counties:
Dublin / Wicklow / Kildare / Carlow / Wexford / Kilkenny / Meath / Louth

What sizes are shown on the website, internal or external?

All of the shed sizes shown on the website are approximate and external sizes. All shed measurements include the 2” overhang required for the side guttering. Metal sheds are sold to the nearest foot and may differ plus or minus 10%.

Internal sizes are available, so should you require further sizes please call our Customer Service Team by phoning 018644247 or email them at sales@shedsdirectireland.com for assistance.

Can I get a shed made to my specifications?

At Sheds Direct Ireland we can make you a wooden shed to order.

We will require drawings showing your exact requirements, dimensions and a written specification (these do not need to be to an Architectural Standard). For all custom shed orders we require a 50% non-refundable deposit on order.

Custom sheds will require more time to make and we will return to you with a quote before ever commencing construction.

What happens if I have no access / restricted access to my back garden?

We can offer a cut-down service for your shed. The wooden team will make your shed with smaller parts, which can be taken through a house. This will incur a fee – see individual products for details. 

Please note sheds that are 8ft x 6ft or smaller, do not require a cutdown service. 

Do you do Shiplap Board on your wooden sheds?

No, Shiplap is not a wooden style that we offer.

  • We offer overlapping board as our Rustic Wood
  • We also offer tongue & groove board in our Deluxe and Barrel Board woods.

Heater Questions

Can I use Kerosene in my heater?

No. No. No. No. No.

You cannot under any circumstances use Kerosene in any of our heaters. They will without question break the unit.

Use only approve C1 Grade Paraffin like Tozane in our heaters. They are safer, they will not produce such heavy amounts of soot and they will not clog and break your heater.

Example of a heater that has had kerosene used in it:
Kerosene used in one of our paraffin heaters

 

You cannot use Kerosene in any of our heaters. 

Do these heaters smell?

These heaters use ROLF fuel. ROLF stands for ‘Reduce Odour Liquid Fuel’, that is to say that while they are considerably less odourous than older paraffin fuels, they do carry an odour. Most people consider this to be a minor odour.

However some people are more susceptible to it than others. We recommend that you visit our store to see/smell a working heater for yourself before you purchase.

Can I use these heaters if I have asthma?

All fuel burning appliances can produce nitrogen dioxide. This can irritate eyes or noses and be a trigger for asthmatics.

Similarly, fans are not recommended to be used by people with Asthma. Fan assisted heaters therefore while safe in-and-of-themselves, can raise dust etc and trigger asthma.

As a result, we do not recommend these heaters for asthmatics.

Are these heaters safe for children?

Most of our heaters have anti-topple features to prevent accidents. Some have in built alarms also.

However, our Wick Heaters can pose a risk of burning as they are hot to the touch. The Inverter heater has cool casing and as such, is safer in this regard.

Similarly, we would not recommend using a heater in an unvented area. Carbon Monoxide is created in miniscule amounts by these heaters as they burn fuel. This generally isn’t an issue for large, able bodied people – and especially if the room is vented. However for very young children, it is not recommended that fuel burning heaters of any sort are used in their room – and again, especially if this room is unvented.

Can my paraffin heater be used indoors?

All of our heaters are suitable for indoor use. The camping stove is the exception as it is not a heater, but as the name would suggest, a stove.

As with all our heaters, please use in a well ventilated area and please refer to the product page of individual heaters to ascertain if they have any other indoor use requirements. If you’re in any doubt, call us at (01) 864 4247

I've used the wrong fuel in my heater and now it won't work. Can I return it?

If you have used the wrong fuel in your heater, it is not returnable. C1 Grade Paraffin is the only acceptable oil for all our heaters. We strongly recommend that you use Tozane.

As stated on our Fuel Products Page, and on our Fuel Instructions guide, problems resulting from using the wrong fuel are not covered by our guarantee. We also outline what types of fuel can be used in these heaters in these guides, as well as our blog post on fuels.

I've opened the heater and put oil into it. Can I return it?

If you have put oil into the heater and then change your mind about it, it is not returnable. Opened heaters which are not faulty are non returnable.

The Cooling off period does not apply in this instance. This is in line with CCPC guidelines that states there is an exception to the cooling off period for “items that have been unsealed or which cannot be returned for hygiene reasons, for example, underwear, cosmetics, earrings”

Business Questions

Where are you based?

You can find us in Finglas!

Our Showroom & Head Office are at Unit 50, Jamestown Business Park, Jamestown Road, Finglas, Dublin 11.
Once you enter the Business Park from the Jamestown Road entrance, take the very first right. We’re right beside the RSA Driving Centre.

This link will open up our location in Google Maps.

 

We also have agents across the country:

Dempsey Sales & Hire
Eastern Road
Kinsale
Cork
Contact Karl Dempsey – 086-0644685 / 0214772124

 

Carmody Paving
Foxford
Causeway
Co Kerry
V92X9K8
Contact Declan Carmody – 0877851500
Causeway is approximately 16 miles from Tralee

Where do you deliver to?

We offer delivery in Ireland & Northern Ireland on all our flat packed products.

We offer free delivery in Dublin on all our steel garden sheds.

Wooden Shed delivery locations are listed in the large orange box here.

Check the individual products on the website and enter your county to get an estimate of delivery charges. Alternatively, please contact a member of sales on (01) 864 4247 or sales@shedsdirectireland.com for a delivery cost to your location.

What are your opening hours?

Our showroom opens 6 days a week.

Monday to Thursday 9:00am to 5pm
(We close from 1-2 on Wednesdays)

Friday 9:00am to 4pm

Saturday 10am to 4pm

We close on Sundays.
We close for bank holidays.
Please check our Facebook account for all other major holiday closures. 

Are my personal details given to any third parties / promotions?

In short yes, as it may be necessary to give your address details and name, etc to delivery drivers, fitters or agents etc., so that they can correctly build/deliver your shed to you.

Please see our Privacy Policy section for all information related to any questions you may have in this area.

Do you have a Showroom?

Yes we do – and you can Find it in Finglas!

We have a show room for you to visit in our head office in Unit 50, Jamestown Business Park, Finglas, Dublin 11.
See it here on Google Maps.

Can I collect my purchase from your warehouse?

Yes – however Steel Shed collections are only available for Collections on Wednesdays and Saturdays.
Wednesday: 9.30am – 1pm and 1.30pm – 3.30pm
Saturday: 10.30am – 2pm

Wooden Sheds are built to order, so they cannot be collected in store. We do not supply Wooden Sheds flatpacked.

When will my Shed be delivered?

If you order a Steel Shed, it will take 3 Working Days from time of order for delivery. This may vary during Peak Season (May-August)

If you are not getting an assembly service, it will be sent with a courier. Couriers as standard will not give exact times of delivery, but rather a window. It may be ‘between 9am and 5pm’ for example.

You will need to be available (or have someone else there) at this time to accept your shed. If you are not present, the shed may be returned to the couriers depot and you may be charged for re-delivery.

Payments Questions

When will the payment be taken out of my account?

Funds are debited from your account at the point of order.

Can I pay for the order upon delivery?

We can accept payment on delivery of sheds in the Dublin area.
For all Wooden Shed orders, a 12.5% deposit is required.

For all other products and for all other locations, payment must be made before we can ship the goods.

We currently accept payment over the phone, as online and in-store.

How can I pay?

Online, you can pay for your order by Debit, Credit Card or FlexiFi.

We also accept payment by Bank Transfer, Bank Draft, Postal Order or Cheque. Please note that for these payment options, we will have to wait for the funds to be cleared before we can dispatch the order. This can take up to 10 days.

You can pay by cash or card in our Finglas Store. For local deliveries of sheds from our head office, you may pay by cash on delivery.

What happens after my order has been placed?

Once your order has been placed and paid for, you will receive a receipt to the email you provided at the Checkout.

Later, a staff member will contact you to confirm your order and if necessary, arrange delivery/assembly times with you.

 

 

How do I place an order?

Via the website This is as normal when ordering online. Simply add the products to the cart and pay by card.

If you see a product you like, but have some questions, call us or fill out the ‘Request a Callback‘ form and one of our team will call you back asap to answer your questions. You can then choose to continue with your order online, or over the phone with the team here.

Via the telephone: Simply call (01) 864 4247 and our sales advisors will answer any questions you might have. We can arrange deliver, collection and payment over the phone.

In Store: You can place an order in store with one of our Sales Team in store who will arrange payment, delivery and answer any questions you might have, face-to-face.

Can I pay upon completion of assembly of the shed?

It is our policy that all sheds must be paid for in advance of assembly.

Under no circumstance will we assemble a shed without payment.