Product Help

My Items still haven't arrived - what do I do?

In the unlikely event that you have not received your metal shed on the date advised please contact our customer services department on (01) 864 4247.

Please note: We use an external courier company for deliveries outside of the greater Dublin Area. Therefore we cannot advise of the time of delivery or guarantee the date of delivery. We can only run on estimated dates. At busy times of year please allow for additional wait times.

Email us at if you need some further help.

My items arrived with a part missing / damaged. What should I do?

Contact our customer services team on (01) 864 4247 as soon as possible so that replacements or spares can be arranged. A full parts list is supplied with your shed and this should be the first thing that is checked before commencing assembly.

Please Note:

  • Having your invoice number to hand as you call will speed up the process significantly.
  • Part numbers for missing parts on any flat packed products must be quoted to our customer services team (you can find these on the instructions). Replacement parts will be sent by a signed courier and can take up to 2 working days to arrive.
  • Photos and / or a site visit may be requested for any damages to your metal shed to rectify matters in a professional manner.
I'm struggling to build a correct base - can you help?

Yep sure can – Check out the ‘Laying a Base‘ page of this website which gives guidance on building a suitable base.

We can also build an iron base for you on our smaller metal sheds. This option is only available when a fitting option is chosen.

Please note that we do not lay bases as part of our erection service.

If I need help with the flatpack assembly, is there someone that can help me?

Yes, a fully trained team is on hand to assist you with any questions, queries or assistance that you may require. Call our Customer Service Team by simply phoning (01) 864 4247, message us through WhatsApp at 085 7145 148 or email us at

We will answer any queries during opening hours. Our opening hours are:

  • 9:00am – 5:00pm Mon – Thursday,
  • 9:00am – 4pm Friday
  • 10am – 4pm  Sat
  • (We don’t open Sundays)
Do you assemble the sheds?

All our Wooden Sheds will be assembled for you. Please note we only assemble/supply wooden sheds in the following counties:

Dublin / Wicklow / Kildare / Carlow / Wexford / Kilkenny / Meath / Louth

Our Steel Sheds come flatpacked and can be assembled without much effort by those with some flatpack experience (and some basic tools)

We do offer an assembly service on our steel sheds for a cost – but only in selected areas. Please contact a member of sales on 018644247 or who can advise you if we offer the service in your location and to get a pricing on this service.

I've painted my product, but I wish to return it. Can I do this?

We will not accept returns or cancellations if your order has been altered by applying chemicals or paints to the surfaces or by altering or customising the item in any way. You must keep any items you intend to return in the same condition as it was delivered in.

(Please refer to our Returns Policy and out Terms & Conditions for further information.)

The roof won't line up on my steel shed. What do I do?

This is a popular question with self assembling. If your roof panels won’t line up to the pre-drilled holes, that means you have more than likely made a slight mistake with the positioning of one of the pieces.

First thing you need to do is check that you are leaving the overhang for the roof. (example of roof overhang below)

a guide to how to put a metal roof on a shed. Featuring an image of an overhang

Secondly, if you are leaving the overhang and they are still not lining up, this will be because you have placed one of the brackets facing the wrong direction. The brackets should be ‘facing inwards’ to the centre of the shed. See the example and diagram below.

A guide on how to piece together the brackets on a metal shed. DIY instructions with images included.
Do I require planning permission?

No, structures under 25 meters squared do not require planning permission, subject to terms and conditions. Please refer to your local planning authority for any queries you may have.

What happens if I have no access / restricted access to my back garden?

Let us know early on if you have any access problems. We will always try to accommodate any access issues.

For larger sheds, we offer to provide the sheds in sections so that they can fit through most entrances. Because this is a more complex and time consuming construction, this service incurs an additional fee. Please call us to discuss this with one of our sales team.

Why is there still plastic wrap on my shed?

If one of our teams assembles your shed for you, please note they will not remove the plastic covering from the shed. It is the customer’s responsibility to remove this if they wish.

Business Questions

Where are you based?

You can find us in Finglas!

Our Showroom & Head Office are at Unit 50, Jamestown Business Park, Jamestown Road, Finglas, Dublin 11.
Once you enter the Business Park from the Jamestown Road entrance, take the very first right. We’re right beside the RSA Driving Centre.

This link will open up our location in Google Maps.


We also have agents across the country:

Dempsey Sales & Hire
Eastern Road
Contact Karl Dempsey – 086-0644685 / 0214772124


Carmody Paving
Co Kerry
Contact Declan Carmody – 0877851500
Causeway is approximately 16 miles from Tralee

Where do you deliver to?

We offer delivery in Ireland & Northern Ireland on all our flat packed products.

We offer to delivery to Dublin on all our garden sheds.

Check the individual products on the website and enter your county to get an estimate of delivery charges. Alternatively, please contact a member of sales on (01) 864 4247 or for a delivery cost to your location.

What are your opening hours?

Our showroom opens 6 days a week.

Monday to Thursday 9:00am to 5pm
(We close from 1-2 on Wednesdays)

Friday 9:00am to 4pm

Saturday 10am to 4pm

We close on Sundays.
We close for bank holidays.

Are my personal details given to any third parties / promotions?

In short yes, as it may be necessary to give your details to delivery drivers, fitters or agents etc., so that they can correctly build/deliver your shed to you.

Please see our Privacy Policy section for all information related to any questions you may have in this area.

Do you have a Showroom?

Yes we do – and you can Find it in Finglas!

We have a show room for you to visit in our head office in Unit 50, Jamestown Business Park, Finglas, Dublin 11.
See it here on Google Maps.

Can I collect my purchase from your warehouse?

Yes – However you will need to give us at least 2 hours notice for all Steel Shed collections – which may become longer during peak times.

Wooden Sheds are built to order, so they cannot be collected in store.

All other collections such as Canopies, Carts etc., can be collected in store.


When will my Shed be delivered?

If you order a Steel Shed, it will take 3 Working Days from time of order for delivery. If you are not getting an assembly service, it will be sent with a courier. Couriers as standard will not give exact times of delivery, but rather a window. It may be ‘between 9am and 5pm’ for example.

You will need to be available (or have someone else there) at this time to accept your shed. If you are not present, the shed may be returned to the couriers depot and you may be charged for re-delivery.

Shed Specific Questions

What's better - a Steel Shed or a Wooden Shed?

We get this question a lot! So we’ve made a handy, easy to read guide – you can check it out here. 

Do you do site visits?

We do not offer site visits for any of our Sheds.

Site Visits are required as part of our Heatwave Extensions range, however.

Does that metal shed come in any other colour?

Our classic Steel Sheds are available in green. Some sizes are also available in grey-white, but not all. We are looking at adding more colours to our range in the coming months/years. 

Until then, check out the array of Metal Paints at your nearest hardware shop, should you have your heart set on a new hue for you.

What sizes are shown on the website, internal or external?

All of the shed sizes shown on the website are approximate and external sizes. All shed measurements include the 2” overhang required for the side guttering. Metal sheds are sold to the nearest foot and may differ plus or minus 10%.

Internal sizes are available, so should you require further sizes please call our Customer Service Team by phoning 018644247 or email them at for assistance.

Can I get a shed made to my specifications?

At Sheds Direct Ireland we can make you a shed to order.

We will require drawings showing your exact requirements, dimensions and a written specification (these do not need to be to an Architectural Standard). For all custom shed orders we require a 50% non-refundable deposit on order.

Custom sheds will require more time to make and we will return to you with a quote before ever commencing construction.

What is the average waiting time on installation of a shed?

For our Steel Sheds, the average waiting time is between 3-5 working days.
the average time for assembly on our Wooden Sheds is between 7-10 working days.
These times may differ slightly during peak/off season.

If you have urgent need, we will endeavour to assist as best possible.

Shed assembly can take anywhere between 1-5 hours.

What is a 'Rust Perforation Warranty'?

All our Steel Sheds carry an 18 year Rust Perforation Warranty. This means that providing the shed is not damaged, it is guaranteed not to be perforated through by rust for 18 years. If the shed is damaged/perforated/cut open by any means, it is not covered by this warranty.

Please note the Rust Perforation Warranty does not guarantee against rust. Rust may appear on screws, etc. Our Rust Perforation Warranty is guaranteeing that the rust will not cut through the shed to the extent that it causes a perforation.

What is an appropriate 'solid level base'?

Steel Sheds will only be built by our team on solid level bases. 

You can see examples of what is a good base and what is a bad base here

Can I collect my shed in store?

You can collect your shed in store, but you will need to give us at least 3 hours notice to prepare your shed in the warehouse. 

Please note: Sheds are only available to be collected until 1pm on Saturdays. 

Heater Questions

Can I use Kerosene in my heater?

No. No. No. No. No.

You cannot under any circumstances use Kerosene in any of our heaters. They will without question break the unit.

Use only approve C1 Grade Paraffin like Tozane in our heaters. They are safer, they will not produce such heavy amounts of soot and they will not clog and break your heater.

You cannot use Kerosene in any of our heaters. 

Do these heaters smell?

These heaters use ROLF fuel. ROLF stands for ‘Reduce Odour Liquid Fuel’, that is to say that while they are considerably less odourous than older paraffin fuels, they do carry an odour. Most people consider this to be a minor odour. 

However some people are more susceptible to it than others. We recommend that you visit our store to see/smell a working heater for yourself before you purchase.

Can I use these heaters if I have asthma?

All fuel burning appliances can produce nitrogen dioxide. This can irritate eyes or noses and be a trigger for asthmatics. 

Similarly, fans are not recommended to be used by people with Asthma. Fan assisted heaters therefore while safe in-and-of-themselves, can raise dust etc and trigger asthma. 

As a result, we do not recommend these heaters for asthmatics. 

Are these heaters safe for children?

Most of our heaters have anti-topple features to prevent accidents. Some have in built alarms also. 

However, our Wick Heaters can pose a risk of burning as they are hot to the touch. The Inverter heater has cool casing and as such, is safer in this regard. 

Similarly, we would not recommend using a heater in an unvented area. Carbon Monoxide is created in miniscule amounts by these heaters as they burn fuel. This generally isn’t an issue for large, able bodied people – and especially if the room is vented. However for very young children, it is not recommended that fuel burning heaters of any sort are used in their room – and again, especially if this room is unvented. 


Can my paraffin heater be used indoors?

All of our heaters are suitable for indoor use. The camping stove is the exception as it is not a heater, but as the name would suggest, a stove. 

As with all our heaters, please use in a well ventilated area and please refer to the product page of individual heaters to ascertain if they have any other indoor use requirements. If you’re in any doubt, call us at (01) 864 4247

I've used the wrong fuel in my heater and now it won't work. Can I return it?

If you have used the wrong fuel in your heater, it is not returnable. C1 Grade Paraffin is the only acceptable oil for all our heaters. We strongly recommend that you use Tozane.

As stated on our Fuel Products Page, and on our Fuel Instructions guide, problems resulting from using the wrong fuel are not covered by our guarantee. We also outline what types of fuel can be used in these heaters in these guides, as well as our blog post on fuels.

I've opened the heater and put oil into it. Can I return it?

If you have put oil into the heater and then change your mind about it, it is not returnable. Opened heaters which are not faulty are non returnable.

The Cooling off period does not apply in this instance. This is in line with CCPC guidelines that states there is an exception to the cooling off period for “items that have been unsealed or which cannot be returned for hygiene reasons, for example, underwear, cosmetics, earrings”

Payments Questions

When will the payment be taken out of my account?

Funds are debited from your account at the point of order.

Can I pay for the order upon delivery?

We can accept payment on delivery of sheds in the Dublin area.
For all Wooden Shed orders, a 12.5% deposit is required.

For all other products and for all other locations, payment must be made before we can ship the goods.

We currently accept payment over the phone, as online and in-store.

How can I pay?

Online, you can pay for your order by Debit, Credit Card or FlexiFi.

We also accept payment by Bank Transfer, Bank Draft, Postal Order or Cheque. Please note that for these payment options, we will have to wait for the funds to be cleared before we can dispatch the order. This can take up to 10 days.

You can pay by cash or card in our Finglas Store. For local deliveries of sheds from our head office, you may pay by cash on delivery.

What happens after my order has been placed?

Once your order has been placed and paid for, you will receive a receipt to the email you provided at the Checkout.

Later, a staff member will contact you to confirm your order and if necessary, arrange delivery/assembly times with you.



How do I place an order?

Via the website This is as normal when ordering online. Simply add the products to the cart and pay by card.

If you see a product you like, but have some questions, call us or fill out the ‘Request a Callback‘ form and one of our team will call you back asap to answer your questions. You can then choose to continue with your order online, or over the phone with the team here.

Via the telephone: Simply call (01) 864 4247 and our sales advisors will answer any questions you might have. We can arrange deliver, collection and payment over the phone.

In Store: You can place an order in store with one of our Sales Team in store who will arrange payment, delivery and answer any questions you might have, face-to-face.

Can I pay upon completion of assembly of the shed?

It is our policy that all sheds must be paid for in advance of assembly.

Under no circumstance will we assemble a shed without payment.