Sheds Direct Ireland’s Terms & Conditions

Below are the terms and conditions from Sheds Direct Ireland. For more important documents and links, scroll to the bottom of the page.

Terms & Conditions: What to expect after purchasing

Our Team Assembly procedures for Metal Sheds: 

1. Assembly is weather permitting. High winds or other dangerous weather conditions can cause postponement of metal shed assembly. This is in the interest of the safety of our assembly team. In these instances, our team will arrange a new assembly date for you as soon as is possible.

2. The fitting team will call prior to arrival to notify you of their expected arrival time. This is usually 20-30 minutes before arrival. The office cannot give you expected times of arrival for the assembly team.

3. You need a solid, level base to the full surface area in place, to build your shed upon. We recommend concrete, paving slabs, Eco bases or tarmac. We recommend that your base is a foot larger than the shed dimensions (e.g. a 10ft x 12ft shed should have a base of 11 ft x 13ft). Decking can work as a base; however, you need to be aware that sheds built on decking will most likely sink over time. It is the customer’s responsibility to have the solid, level base ready for the assembly team.

Base work for Sheds: It is the responsibility of the customer to prepare the Solid Level Base for the Steel shed to be assembled upon. If our fitters are unhappy with the base, do not find it fit for purpose, the customer can sign a waiver to allow the fitters to proceed with fitting. This waiver will release Sheds Direct Ireland from all future liabilities caused by a faulty base.

4. If your base is not solid and level, the team will be unable to assemble. A charge will be incurred for rescheduling your assembly in these instances.

5. In rare instances, shed may vary+ /-10% in size due to the way in which metal is cut / converting measurements from metric to imperial sizes.

6. For safety and Insurance reasons, the assembly team cannot bolt any metal shed down. It is the customer’s responsibility to bolt their shed down to the ground / seal the shed to the base, after assembly.

7. Full payment must be made before the assembly team can begin construction of your metal shed. You can call the office at 01 864 4247 to settle any outstanding payments by card at least 24 hours before assembly or pay by bank transfer 48 hours prior to assembly using your receipt number as your reference.

8. The assembly team will install a 18mm ply flooring in your shed unless requested not to. It will be cut to size and screwed into the frame. Safety caps are NOT applied by the fitting team. The application of these is entirely optional, however the team will leave these caps in your shed should you wish to apply them.

9. The plastic wrap will NOT be removed by our assembly team. The removal of this is essential and it is the customer’s responsibility to remove this as soon as possible to avoid the film becoming fused to the shed.

10. The shed assembly team will only assemble the steel sheds. They will NOT assemble any other products purchased at Sheds Direct Ireland, e.g. shelving units, storage boxes.

11. Woodgrain sheds have their wood-effect applied by a thick adhesive. This can become scratched easily. As such, you should be aware that there may be surface-level scratches on your shed when it is assembled.

12. Steel Sheds are not recommended for coastal areas as salt-water rich air can negatively affect the panels.

13. Cancellation less than 72 Hours prior to scheduled installation, will incur a cancellation fee of up to €100.

14. Sheds cannot be returned once they have been assembled.

15. We will only hold your shed for 90 days after order, after this period storage fees will be charged at €5 per day.

16. During weather changes, especially Autumn and Winter, metal sheds may experience condensation. This is not covered under warranty and can only be solved by insulating the roof of your shed. A damp proof membrane under your base and sealing your shed prevents the build up of condensation but will not alleviate it completely.

17. A 1 year workmanship warranty is offered on our metal units supplied and fitted.

 

Self-Assembly procedures for Metal Sheds & self-assembly products:

1. Our Metal Sheds will be delivered in 1-5 boxes, depending on what size / type shed you have ordered. Please check the outside of the box to make sure that you have received the right shed before opening. Boxes will be labelled ‘Box 1 of 3’ etc, to make this easier for you.

2. If your metal shed is being delivered, you will need to be present on the day to accept delivery. For logistical reasons, we cannot give our expected delivery times, however the delivery team will call you 20-30 minutes before arrival. Make sure that you have your phone handy on the day – if the drivers cannot contact you / if there is no answer to the call, your delivery may need to be rescheduled for another day and extra delivery charges will apply.

3. Metal sheds will be delivered by either our delivery team or a third-party courier service. The sheds will be delivered to the kerbside. They cannot be carried through gardens, houses etc.

4. Before you begin self-assembly, it is vital that you check all parts off before you begin construction. Some parts may be stuck together (e.g. part 6 is packed between the gutters on the Classic Shed range) so pay special attention when separating parts.

5. In the unlikely event that you are missing a part, call the office at (01) 864 424 7 straight away, or email admin[at]shedsdirectireland.com. You will need to provide your order/ invoice number, the size of the shed that you purchased and which part you are missing (use the instructions to identify the name). The part will be dispatched as soon as possible. In rare instances, this may take up to 14 days.

6. You need a solid, level base to the full surface area in place, to build your shed upon. We recommend concrete, paving slabs, Eco base or tarmac. We recommend that your base is a foot larger than the shed dimensions (e.g. a 10ft x 12ft shed should have a base of 11 ft x 13ft). Decking can work as a base; however you need to be aware that sheds built on decking will most likely sink over time.

7. It is the customer’s responsibility to bolt their shed to their base. A bolting kit is included with some of our shed ranges. If not with your range, you can pick one up from any good hardware store or builder’s supplier.

8. Woodgrain sheds have their wood-effect applied by a thick adhesive. This can become scratched easily. As such, you should be aware that there may be surface-level scratches on your shed when it arrives.

9. Flat-packed sheds do not come with internal plywood flooring. We recommend 18mm Smart Ply for flooring. You can purchase this in any good builder suppliers. They usually come in sheets that are 8ft x 4ft in size and you will need to cut these to size to fit into your shed.

10. Steel Sheds are not recommended for coastal areas as salt-water rich air can negatively affect the panels

11. The removal of the plastic wrap is essential, and it is the customer’s responsibility to remove this as soon as possible to avoid the film becoming fused to the shed.

12. Once you assemble or attempt to assemble your shed, you cannot return it.

13. We have a 14 day returns policy from receipt of purchase. The product must be in its original packaging and unused.

14. No compensation will be offered if a delivery is delayed our cancelled due to unforeseen circumstances.

15. We will only hold your shed for 90 days after order, after this period storage fees will be charged at €5 per day.

NB. Steel sheds may vary +/-10% in size because of the way in which steel is cut and converting metric to imperial sizing.

 

Our Team Assembly procedures for Wooden Sheds: 

Timber Shed pricing includes supply and fit. We do not offer timber sheds flat packed. Our timber section is Abwood Homes. Fittings / correspondence on your wooden item will be from Abwood Homes.

1. A 12% deposit is payable on order which is non-refundable. The balance has to be paid prior to installation. 2. The Lead time varies with the Timber sheds, please ask a member of our sales team.

3. The customer must supply the recommended amount of 4” solid blocks, if you are unsure of how many blocks you need, please ask a member of our sales team.

5. All wooden products are made to order. Once you place your order we will begin making your product. Your deposit is a non-refundable deposit. Should you wish to cancel your order you will lose this deposit.

6. Your balance payment must be paid when our sister company Abwood Homes call to book in your fitting date, this can be paid by card over the phone or by bank transfer.

7. We offer a 1-year workmanship warranty on our wooden sheds

8. We will only hold your shed for 90 days after order, after this period storage fees will be charged at €5 per day.

Heaters:

  1. The correct fuel must be used in our heater range. For all Glow Wick, Kero and Inverter heaters C1 grade paraffin must be used. Kerosene is prohibited to use in these heaters. A fuel document will be provided on purchase of these heaters and must be adhered to. If the incorrect fuel is used no warranty will be offered. We may ask you to provide proof of purchase for the correct fuel if it was not purchased from us. For heaters returned under warranty, these will be sent with our agent for inspection and can take 5-6 weeks.

 

RETURNS POLICY

This policy is offered in addition to your statutory rights. Any items returned for refund or exchange must be in their original packaging, unused and in a fully resalable condition with any documents / barcodes or labels fully intact. Please note, damages must be reported within 7 days of delivery. Items that are in our clearance / Sale range cannot be returned for a refund. It is at the stores discretion to offer an exchange or credit note. If you change your mind about a purchase, you have no rights under consumer law, and the retailer has no obligation to take back an item that is not faulty. Gift cards / Gift vouchers can not be returned.

For in-store purchases

For purchases made in-store, eligible items can be returned within 14 days for a full refund to the original method of payment. The Consumer is responsible to pay for return postage on return items.  An exchange or refund to a gift card will be offered for those purchase that are returned after 14 days but within 28 days from the purchase date. Items returned after these dates will not be eligible for a refund / may be unaccepted for return.

Items that are in our clearance / Sale range cannot be returned for a refund if you simply change your mind, it is at the stores discretion to offer an exchange or credit note or not accept the item back. If you change your mind about a purchase, you have no rights under consumer law, and the retailer has no obligation to take back an item that is not faulty.

 For online purchases

Return by post

You can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received by our Finglas Returns Centre within 28 days of receipt of your order otherwise your refund will be refused. Only new unused items can be returned.

If you return your purchase by post after the time outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location. A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods at our Online Returns Centre. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process. We recommend that you return the items via a recorded delivery service and retain the proof of postage. More information on how to return online purchases can be found in the: How to Return Your Items section. Items that are in our clearance / Sale range cannot be returned for a refund if you simply change your mind, it is at the stores discretion to offer an exchange or credit note or refuse the return. If you change your mind about a purchase, you have no rights under consumer law, and the retailer has no obligation to take back an item that is not faulty.

Certain items can not be retuned once ordered. This includes wooden items, liquids, gift cards / gift vouchers, sheds once assembled, used items or made to order items.

Return in store

You can also return your eligible online purchase in store for an exchange, refund or a refund onto a gift card. Items must be returned within 28 days of receipt of your order.

Exchange in store

If you wish to exchange your items, you will need to visit our Finglas store within 28 days of receipt of your order. Items that are in our clearance / Sale range cannot be returned for a refund if you simply change your mind, it is at the stores discretion to offer an exchange or credit note. If you change your mind about a purchase, you have no rights under consumer law, and the retailer has no obligation to take back an item that is not faulty.

Right to cancel

Ireland and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”). If you wish to cancel pursuant to the rights set out in the  Consumer Contract Regulations 2013 (SI No 484 of 2013

  • Right to Cancel: You can change your mind and cancel most online, phone, mail-order, and doorstep purchases within 14 days.
  • Timing:
    • Goods: 14 days from the day you receive the goods, once they are unused and in their original packaging.
    • Orders placed for items in stock with a customer request to hold the order: 14 days from the order date.
    • Services: 14 days from the day the contract is made 
    • Doorstep Sales: You get 30 days to cancel from the contract date.
  • How to Cancel: Send a clear email, to [email protected]  before the deadline outlining your wish to cancel the order. If the item has been dispatched / received you must email [email protected] with your order number and return the item within 14 days from receiving the product.

Goods Exceptions (Right to Cancel Does NOT Apply) 

  • Personalised/Custom Goods: Items made to your specific requirements / made to measure sheds. (wooden sheds)
  • Hygiene Items: Sealed goods  – Tozane Fuel
  • Mixed Goods: Goods that become inseparably mixed with other items after delivery. 
  • Used goods: Used goods. 

Services & Leisure Exceptions (Right to Cancel Does NOT Apply) 

  • Fully Performed Services: Services – where assembly has started / been completed on site once your consent was given to assemble the product. Once you allow assembly to begin you consent to forfeiting your right to cancel. 

Return Goods: Send goods back within 14 days of cancelling, covering return postage – Please refer to the above returns policy. Some items are not covered under the right to return as per the above exceptions.

HOW TO RETURN YOUR ITEMS (Finglas Head Office Only)

Sheds Direct Ireland store

Bring the items you wish to return as per the returns policy above and your receipt. You must have proof of purchase or your receipt in order to return an item.

You will find your receipt by email send if you ordered by phone, email or online. Instore purchases will be given a physical receipt.

By Post

Step 1 – Enclose a copy of your receipt with your order.

Step 2 – Post your parcel to Sheds Direct Ireland, Unit 50 Jamestown Business Park, Jamestown Rd, Finglas, Dublin 11 – D11 DT98

Take the parcel to your local Post Office /Remember to ask for proof of postage.

If you need a replacement receipt, visit the Contact us page.

You are responsible for the cost of returning the items by post or courier. We recommend that you return the items via a recorded delivery service and retain proof of postage.

Sales Terms & Conditions

The below conditions apply to all services offered by Sheds Direct Ireland, with exclusion of the customer’s general business terms and conditions. Individual agreements which differ from these terms require our explicit written confirmation and, in case of doubt, apply only to the specific legal transaction for which they were explicitly agreed in writing at the time of purchase

1. Duration and beginning of the guarantee:

a) The guarantee for all items purchased is with Sheds Direct Ireland.

b) The period of guarantee begins on the invoice date / date of purchase. Delayed deliveries / replacement deliveries do not lead to an extension of the original guarantee period.

2. Terms and conditions for the guarantee:

a) The Sheds Direct Ireland product was purchased from an approved sales agent or directly from us.
b) The assembly / installation was carried out professionally in accordance with the enclosed assembly instructions and the usual maintenance measures were observed.
c) The product purchased was not modified or moved.

d) The Sheds Direct Ireland product is in the possession of the original purchaser and has not been dismantled and reassembled. Your receipt must be presented as proof of guarantee.

3. Content and scope of the guarantee:

a) The guarantee on metal sheds is a rust perforation warranty. This means rust-through of sheet metal parts and parts that are demonstrably unusable or significantly impaired in their usability due to faulty design or poor workmanship. These parts will be repaired or replaced free of charge at our discretion.
b) We are not liable for any costs incurred for the removal, installation and transport. The defective parts become either our property or must be disposed of by the customer.
c) We do not assume liability for any consequential damages.

4. Limitations of the guarantee:

a) This guarantee does not cover defects which have occurred due to:

  • Transport damages that have not been notified to the company within 14 days of receipt
  • External influence or performance, extraordinary natural phenomena (e.g. storms) and all forms of force of Nature.
  • General assembly errors on self-assembly products
  • Foundation defects, lack of water drainage
  • Unsuitable installation site and / or missing or improper anchoring
  • Paint damages and scratches, which were not repaired or noted to the company immediately
  • Maintenance errors (e.g. failure to oil/grease the cylinder lock and hinges, omission of standard maintenance measures)
  • Increased air humidity or corrosive substance e.g., corrosive, and abrasive cleaning agents, salt, chloride substance, fertilizer and other chemical substances, saltwater with higher salinity and/ or areas with ambient air containing sand.
    Components that are regularly exposed to permanently increased ambient humidity and aggressive substances.
    Areas that are in a horizontal radius of 5 km from the coastline, for example (but not limited to) coastal areas around the North Sea that are exposed to sand and salt are in all cases excluded from the corrosion-guarantee.
  • Wear and tear (e.g. cylinder lock, hinges, gas struts)
  • Colour changes, as colourants can change over time
  • Non removal of protective plastic / any protective plastic covering
  • Failure to seal your base

b) This guarantee expires if the customer is in default of payment or if the defect is not claimed and proven in writing within 14 working days of the damage being discovered.

5. Miscellaneous:

The place of fulfilment for all liabilities arising from guaranteed obligations is our head office (Unit 50 Jamestown Business Park, Finglas, Dublin 11 with CRO number 605195

The purchaser or third party cannot assert any additional rights beyond those included in our terms of guarantee, especially with regard to offsetting damage claims of any kind or rights of retention. Moreover, the terms and conditions of the relevant supplier shall apply according to the terms and conditions of the guarantee.

In addition to the warranty claim set out above, statutory standardised rights to rectification of defects, free of charge, remain unaffected.
To assert a warranty claim, written notification must be sent to the following email including a copy of your receipt, address: [email protected]

6. Holding of orders / Deposit payments on goods & services:

Once you place an order with us or have paid a deposit on your order you have entered into a contract of sale with us.

If you have advised us to hold the order for you, we will only hold stock for a maximum of 90 days.

All orders / deposits must be paid in full and dispatched to you within the 90-day period.

After the 90-day period storage charges of €5 per day will be applicable up to a maximum of 30 days after the 90-day period. After this period has expired (140 days from order) if your order is outstanding, you forfeit your deposit in full and your order will be cancelled.

Our full terms conditions and warranties can be further viewed on our website www.shedsdirectireland.com

Here are the inks to all the Sheds Direct Ireland T&Cs:

Other important links

  • What To Expect After purchasing a Shed T&C
    This includes the terms & conditions relating to all post-sale elements, including – but not limited to, assembly, bolting, flooring, self-assembly, supply & fit and more.